Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thecobblerleather@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thecobblerleather@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thecobblerleather@gmail.com.

Last Updated: 1st April 2026

At LeatherArtist, we take pride in crafting high-quality leather products. If you're not fully satisfied with your purchase, we’re here to help.

Returns

We accept returns within [7 / 14 / 30] days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, and in original condition
It must be returned in the original packaging
Proof of purchase (receipt or order number) is required

Non-returnable items:

Custom or personalized products
Final sale or discounted items
Gift cards

Refunds

Once we receive and inspect your return:

We will notify you of the approval or rejection of your refund
If approved, your refund will be processed to your original payment method
Please allow 5–10 business days for the refund to reflect in your account

Exchanges

We only replace items if they are:

Defective
Damaged upon arrival

If you need an exchange, contact us at: thecobblerleather@gmail.com

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping costs are non-refundable
We recommend using a trackable shipping service